...........Considering the facts of the case, Agarwal in his order cited Section 43A of the IT Act and the guidelines of Reserve Bank of India which require banks to maintain the confidentiality and privacy of customers. The order states that the bank has failed to protect the private and sensitive data of the customers and also failed to provide any information about the city or the branch from which the statement was generated. The IT secretary further goes on to say that the bank has admitted that it has no mechanism to check the system logs and audit trails of internal bank staff using the system.
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