......since technology
speeds up ease of access of customers to service providers, enables easier
communication and possibly also speeds up operations. However, there is an
interesting and contrasting evidence that I choose to draw from one of the
examples adduced by Shri G Padmanabhan, Executive Director in the Reserve Bank
of India, who made a telling comment on the number of mobile banking accounts
that had been opened in India. While the number seemed staggering and really
impressive, a comparison with the number of bank accounts opened in India
revealed that the former was but a relatively insignificant proportion of the
latter........
Read........
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