.........A more serious offense committed by some private Banks, including ICICI Bank is tapping of phones of customers for getting details of friends and relatives to harass for payments even if the mistake is of the Bank. ICICI Bank Credit Card Department that operates from Rohini New Delhi regularly indulges in such practices. On the 2nd of June 2013 a mail to MD and CEO Chanda Kochhar with a copy to Sandeep Batra Company Secretary and Chief Compliance officer highlighted the malpractices by the Bank as under:................
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