......According to instructions given to field-level functionaries, an officer should hold meetings with the borrower only in the presence of other officers. One-on-one meetings and meetings at the residence of either the officer or the borrower should be avoided. Further, talks between the bank staff and the borrower, who may come for a loan/enhancement of loan limit/ one-time compromise settlement of a loan that has gone sour, should ideally be video recorded. The emphasis on transparency in officers’ dealings with borrowers comes in the wake of the Central Bureau of Investigation recently registering a case against SBI Deputy Managing Director Shyamal Acharya, Chairman of a New Delhi-based private company and others in an alleged bribery case.......
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