Thursday, December 26, 2013

Soon banks will be graded - good, bad or ugly by a new regulator to foster service culture

........Banking Code and Standard Board of India (or, BCSBI), an arm of Reserve Bank of IndiaRBI), will issue grades like 'high', 'above average', and 'average to poor'. It could force banks to behave better and prompt annoyed customers unhappy with their bank to migrate to another shop. Also, banks that drag their feet to process applications or ask silly questions for opening accounts could lose customers.............

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