.............According to N Krishna Mohan, Banking Ombudsman for Andhra Pradesh and Telangana states, the cash that remained undelivered in this manner was often pocketed by those who periodically open the ATM to replenish it with cash. "As the bank does not keep tab of such failed remittances on a real time basis they obviously fail to notice that the cash accumulated in the 'divert tray' was pocked by those who are entrusted with the job of replenishing the ATM with cash. Customers face the prospect of loosing the money as the banks question the customer's claim in the absence of any proof," Krishna Mohan said............
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