Banking Ombudsman: to the aid of the customer

.....The Banking Ombudsman is appointed by Reserve Bank of India. He is a senior official appointed from the staff of the office of RBI. Unlike many other sectors where the senior authority usually a retired official holding top positions in government institutions/banks, the banking ombudsman is an in-service official of RBI mostly Chief General Managers/senior General Managers. Under the amendment in the year 2006, it was decided that the banking ombudsman should not be from any bank and should solely be from the staff of RBI so as to maintain the idea of impartial justice. There are 15 offices of banking ombudsman in India presently. A customer has to file his complaint to the nearest office in his area....... 

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