....Presently RBI (Reserve Bank of India) has compelled banks to hear customer on priority basis. On direction of RBI every bank has to appoint nodal office for redressal of customer grievances. Every bank has designated higher level office at head offices and other senior level officer at controlling offices and at large branches.......
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The salient features of the Banking Ombudsman Scheme (BOS) appear to have been taken from BOS 2002. As per BOS 2006 the grounds (27 grounds) of complaint are specified at clause 8 (at clause 12 in BOS 2002). Similarly the minimum and and maximum age limit was specified in BOS 2002 whereas there is no such age limit in BOS 2006. This is so because the Ombudsman now is a serving CGM or GM of RBI as against earlier retired officials from Govt.,banks etc.
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