Public sector lender Bank of India on Wednesday entered into a 5-year partnership with Essar Group's outsourcing firm Aegis for its customer relationship management (CRM). Ageis has set up a 250-seater delivery centre at its Navi Mumbai centre, which will provide support and manage BoI's end-to-end customer management, including multi-channel customer on-boarding and service operations, data management and collections, the companies said here. ‘Entering into an alliance with Aegis will enable our 65 million customers avail services without having to visit or contact branches’, said Chairperson and Managing Director Vijayalakshmi Iyer...........
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