.......... Accordingly the complainant produced the papers following which the bank gave clearance for the loan. It promised to transfer the money directly to the bank account of the seller. However, the bank didn’t release the payment. After sometime, Kushwaha was told that the file had been misplaced. In the consumer court, the bank cited forged documents as reasons for not releasing the loan amount. The forum said if the bank had any doubt, it should have informed Kushwaha before issuing the approval letter...........
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